FAQ
Frequently Asked Questions (FAQ) & Sizing Guides
1. Ordering & Payment
What payment methods do you accept?
PayPal, Google Pay, Apple Pay, Visa.
Can I change or cancel my order after it has been placed?
We move quick, but give us a little time to get your order ready.
- In-stock items: 1–2 business days
- Print on demand: 2–4 business days
Processing time is separate from shipping time.
Will I receive an order confirmation?
After payment, an order confirmation will be sent automatically to your email. Your tracking number will also be sent there once the package has shipped.
Do I need to create an account to make a purchase?
No, you don't need to. You can complete your purchases as a guest without registration.
2. Shipping & Delivery
Where do you deliver to?
We ship worldwide. Information regarding temporary shipping restrictions is published in our news section.
How much does shipping cost?
Shipping rates are indicated in Euro (€).
| Product type | Single | With other | EU single | EU with other |
|---|---|---|---|---|
| T-shirt | 13 | 11 | 10 | 7 |
| Longsleeve | 15 | 12 | 12 | 9 |
| Hoodie / Zipper | 20 | 15 | 14 | 11 |
| Beanie | 13 | 11 | 10 | 7 |
| Hats | 13 | 11 | 10 | 7 |
| CDs | 10 | 6 | 8 | 5 |
| Vinyl | 15 | 11 | 15 | 11 |
How can I track my package?
Track your shipment by tracking number via Poczta Polska eMonitoring.
How long does delivery take?
On average, delivery takes 5–7 business days. Delivery times specified at checkout are approximate and may vary depending on your location and the carrier.
After your order is shipped, you will receive tracking information. Delivery times can vary a lot depending on your country. Standard shipping may take 2–6 weeks in some cases. Tracking updates might be limited once the package leaves the origin country — this is normal.
Taxes & customs duties: Duties and taxes are paid by the customer according to the regulations of their country.
Delays: Real talk — delays can happen. Carriers, customs, and global shipping issues are out of our control, so delivery times are not guaranteed. We'll always do our best to get your order out fast, but once it's in transit, it's in the carrier's hands.
3. Pre-orders
What is a pre-order and how does it work?
This is an opportunity to guarantee yourself a unique product while it is still in production or on its way to our warehouse. You pay for the item now, we reserve it for you, and as soon as the batch is ready, we immediately ship it to you.
It is also a chance to grab a new release at a discount or from a strictly limited collection.
- You place and pay for the order on the website as usual.
- We send the batch to print/production (thanks to you, we know exactly how many items need to be made, and everyone will definitely get their size).
- As soon as the required item is ready, we pack it and ship it to your address.
When will my pre-order be shipped?
We move quick, but give us a little time to get your order ready.
- In-stock items: 1–2 business days
- Print on demand: 2–4 business days
Processing time is separate from shipping time.
What if I buy an in-stock item and a pre-order item together?
If your order includes a pre-order item, everything ships together once all items are ready. Want your in-stock items faster? Hit us up — we can split the shipment (extra shipping cost applies).
4. Product & Sizing
What brands/blanks are the products printed on?
- T-shirts — Gildan Heavy Cotton
- Longsleeves — Gildan Ultra Cotton
- Sweatshirts — Gildan Heavy Blend 18000
- Hoodies / Zippers — Just Hoods by AWDis
- Hats — Flexfit
Gildan Heavy Cotton — T-shirt (cm)
| Parameter / Size | S | M | L | XL | 2XL | 3XL | 4XL | 5XL |
|---|---|---|---|---|---|---|---|---|
| Chest width (A) | 45.7 | 50.8 | 55.8 | 60.9 | 66.0 | 71.1 | 76.2 | 81.2 |
| Length from HPS (B) | 71.1 | 73.6 | 76.2 | 78.7 | 81.2 | 83.8 | 86.3 | 88.9 |
| Sleeve (center back) | 39.7 | 43.1 | 46.9 | 50.8 | 54.6 | 58.1 | 61.5 | 64.4 |
Gildan Ultra Cotton — Longsleeve (cm)
| Size | Width | Length | Sleeve |
|---|---|---|---|
| S | 45.5 | 71 | 59 |
| M | 51 | 74 | 60 |
| L | 56 | 76 | 62 |
| XL | 60 | 79 | 65 |
| XXL | 64 | 81 | 67 |
Gildan Sweatshirt 18000 — Unisex (inches)
Measurements in inches. Size up for an oversize fit.
| Size | Length | Width | Sleeves |
|---|---|---|---|
| S | 27 | 38–41 | 33½ |
| M | 28 | 42–45 | 34½ |
| L | 29 | 46–49 | 35½ |
| XL | 30 | 50–53 | 36½ |
| 2XL | 31 | 54–57 | 37½ |
| 3XL | 32 | 58–61 | 38½ |
| 4XL | 33 | 62–65 | 39½ |
| 5XL | 34 | 66–69 | 40½ |
Just Hoods JH001 — Unisex College Hoodie (cm)
| Size | Width | Length | Sleeve |
|---|---|---|---|
| XS | 49 | 64 | 57.5 |
| S | 51 | 67 | 59 |
| M | 56 | 70 | 60.5 |
| L | 61 | 73 | 62 |
| XL | 65 | 76 | 63.5 |
| 2XL | 69 | 79 | 65 |
Flexfit Hats
| Size | Range (cm) |
|---|---|
| XS/S | 53–57 |
| S/M | 54–58 |
| L/XL | 57–61 |
| 2XL | 59–64 |
How do I properly care for my garment?
Gentle wash at 30°C, minimum spin cycle. Do not use bleach or aggressive detergents.
5. Returns & Exchanges
What is your return policy?
We accept returns on unworn, unused items within 14 days of delivery. Items must be in original condition — no damage, no signs of wear. If it's been worn, washed, or messed up — we can't take it back.
What should I do if the item arrived damaged or it's the wrong size?
If something's off with your order, contact us with your order number. For shipping delays, it's usually faster to reach out to the carrier directly.
Wrong item or damaged on arrival: Contact us ASAP with your order number and photos. We'll make it right.
Need a different size? Hit us up and we'll sort it out — depends on stock availability. If your size is sold out, we'll offer a refund or store credit.
Non-returnable items
- Print on demand items
- Pre-order items
- Limited drops
All sales on these are final.
Refunds
Once we receive and inspect your return, we'll process your refund. Refunds go back to your original payment method. Processing may take a few business days. Shipping costs are non-refundable.
Return shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using tracked shipping — lost returns are not our responsibility.
Keep it clean, keep it fair. We've got you — just don't try to send back worn gear.
6. Specific Questions
Is the merchandise official?
Yes, and absolutely! No counterfeit goods! We work with bands directly; we print every design exclusively by agreement with the intellectual property owners. Our clients themselves can see the sales report for items sold in our store.
Can I order merchandise with my own design?
Yes, of course. Just contact us and we will offer you the best conditions and prices.
7. Still haven't found the answer?
Write to us at orders@heretees.com or via the feedback form.